CRM beyond service
How customer service, sales and order management connect around one customer journey.
ServiceNow World Forum London · 20 October 2026
Breakfast before World Forum.
A relaxed breakfast beside ExCeL on the morning of ServiceNow World Forum, with the ServiceNow and Impactron leadership team. Come hungry. Leave with a sharper view of CRM, CPQ and your topline.
Tuesday
20 October
Breakfast
7:30–9:00am
Beside ExCeL
Tapa Tapa
The table is open to any sector. Peers from manufacturing, insurance and the London Market are expected, alongside the ServiceNow and Impactron leaders who ship CRM and CPQ.
THE MORNING
A useful start, without another presentation.
A set breakfast buffet, a short point of view and plenty of space for the questions that matter to you.
- 7:30
Breakfast buffet
Arrive, settle in and enjoy breakfast in a relaxed environment.
- 8:00
A short conversation
CRM, CPQ and how ServiceNow CRM can help improve topline performance.
- 8:20
The table is yours
Bring a problem, challenge the room, compare notes or simply fuel up before World Forum.
- 9:00
Step into World Forum
Tapa Tapa is about 60 metres from ExCeL's West Entrance.
WHAT WE WILL PUT ON THE TABLE
A conversation built for commercial and IT leaders.
For leaders responsible for revenue, customer operations or technology, and teams already navigating a CRM or CPQ decision.
CPQ and commercial velocity
Where guided selling, pricing and quoting can remove friction from revenue.
A practical topline playbook
The choices across data, process, platform and adoption that help CRM contribute to growth.
MEET YOUR HOSTS
One table. Platform and practice together.
Jointly hosted by ServiceNow and Impactron leaders shaping CRM, CPQ and the work of putting both into practice.
ServiceNow
PRACTICAL DETAILS
Right beside ExCeL.
Tapa Tapa
Warehouse K, Western Gateway, ExCeL West, London E16 1DR
Tuesday 20 October, 7:30–9:00am
Breakfast buffet from 7:30am. Conversation from 8:00am.
A set breakfast buffet
Breakfast is on us. Places are limited and confirmed separately.
Easy arrival
Beside Custom House station and about 60 metres from ExCeL's West Entrance.
COMMON QUESTIONS
Is there a cost?+
No. Breakfast is on us, but places are limited and your place is only secured once we send confirmation.
What will be served?+
A set breakfast buffet in a relaxed restaurant environment.
Will there be slides or a product demo?+
No slides and no formal demo. There will be a short conversation on CRM, CPQ and a practical topline playbook, followed by an open table.
Do I need to be a ServiceNow customer?+
No. The breakfast is for leaders who are curious about CRM as well as those already using the ServiceNow platform.
Can I reach World Forum easily?+
Yes. Tapa Tapa is beside Custom House station and roughly 60 metres from ExCeL's West Entrance.
What if my plans change?+
Email sales@impactron.global and we will offer the place to someone else.
Places are limited
Breakfast is on us. Tell us you are coming and we will confirm your place by email.