Sales & Order Management, unified on ServiceNow.
One front office for the entire lead-to-order journey. ServiceNow Sales runs the front office. Order Management Capture and Orchestration (OMC) turns clean opportunities into clean orders into clean fulfillment, without rekeying, without spreadsheets, without losing the customer thread.
What this workflow gives you
A single, end-to-end model from first conversation to first invoice, and every hand-off in between.
Account, contact and opportunity management
Modern sales workspace built for complex B2B selling, multi-stakeholder buying and channel-attributed pipeline.
Guided order capture
Quotes become orders without manual rekeying. Validation, eligibility and pricing checked at point of capture.
Order orchestration
Decompose complex orders into the right fulfillment tasks across systems, teams and partners. Track every dependency.
ERP and downstream integration
Clean hand-off into SAP, Oracle, NetSuite or Microsoft. Exception handling that closes the loop instead of opening tickets.
Pipeline and revenue visibility
Real-time forecast off live opportunity, order and orchestration data, not a Monday-morning Excel pull.
Now Assist for sellers and ops
Account summaries, opportunity coaching and order exception handling powered by Now Assist where it earns its keep.
The ServiceNow modules at work
One platform, the right components for the job.
What good looks like
Why teams choose Impactron for this
We have delivered transformative programs for revenue organisations across manufacturing, services and SaaS. We start with the lead-to-cash blueprint, then implement the modules that move the needle first, without theatre.
Related customer workflows
Ready to put this workflow to work?
Book a working session with our ServiceNow practice and walk away with a clear next step.
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