Insurance Insights

Insurance operations, workflow first.

Field notes from our London Market practice on underwriting intake, claims coordination, delegated authority, reinsurance recoveries, operational resilience and the architecture that holds it together.

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Rising sequence of dark modernisation increments with one illuminated, representing the next London Market priority after Blueprint Two

Featured·London Market

After Blueprint Two: What Should London Market Firms Modernise Next?

Lloyd's has stepped away from a single market-wide programme. Each firm now has to decide which operational problems to fix itself, in what order, and without creating avoidable risk.

Sudhir Joshi

Co-founder and Chief Revenue Officer · 11 min read

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Row of narrowed channels with flow backing up behind them and one running clear, representing seven workflow bottlenecks in specialty underwriting

Underwriting Operations

Seven Workflow Bottlenecks Slowing Specialty Underwriting

Most specialty underwriting delay does not sit inside pricing. It sits in intake, allocation, appetite checks, referrals and subjectivities, where the work moves between people rather than through a system.

Sangeeta Choudhary

12 min read

An untouched core platform monolith encircled by a lightweight orbital workflow lattice, representing modernisation without core replacement

Architecture & Platform Strategy

Modernising Insurance Operations Without Replacing the Core

Most insurers do not lack systems. They lack a dependable way to move work between them. A practical architecture for COOs, CIOs, enterprise architects and CFOs.

Sudhir Joshi

13 min read

Central claim record disc with task arms radiating to adjusters, experts and suppliers, representing claims orchestration around the claims platform

Claims Operations

Claims Orchestration Without Replacing the Claims Platform

The claims platform should remain the authoritative financial record. The coordination around it, evidence, experts, suppliers, approvals and communications, is where most of the delay actually lives.

Pratiksha Mathur

11 min read

Delegated Authority

The Delegated Authority Control Tower, End to End

Delegated business is written by people who do not work for you, on systems you do not control. The lifecycle from onboarding through bordereaux, audit and remediation needs a single controlled view.

Neeraj Vyas

12 min read

Queue of submissions passing through a sorting gate into a prioritised lane, representing submission triage and the boundary with underwriting judgement

Underwriting Operations

Submission Triage: What to Automate and What to Judge

Automate the preparation, validation, routing and monitoring of a submission. Keep human judgement where the decision is material, ambiguous or consequential. The line between the two is the design.

Sangeeta Choudhary

11 min read

$Service dependency map with one fractured node and a sweeping timeline arc, representing operational incident reporting deadlines and resilience$

Regulation & Resilience

FCA Operational Incident Reporting: What Insurers Should Build Now

More structured incident reporting is not a documentation exercise. It requires a common taxonomy, a consistent materiality framework, evidence captured live, clear ownership and remediation that finishes.

Neeraj Vyas

12 min read

Ageing pipeline of value blocks fading from bright to dulled, representing reinsurance recoveries stalling and trapping working capital

Reinsurance & Finance

Why Reinsurance Recoveries Become a Working-Capital Problem

Recoveries rarely fail because the treaty is unclear. They age because evidence is incomplete, ownership is ambiguous and no one sees the delay until finance reports the cash position.

Pratiksha Mathur

11 min read

A sealed record vault beside an open workflow mechanism divided by a bright boundary, representing system of record versus system of action

Architecture & Platform Strategy

System of Record versus System of Action in Insurance

Workflow programmes rarely fail because a platform cannot route a task. They fail because nobody decided which system is entitled to decide what. A practical boundary for a multi-platform estate.

Pratiksha Mathur

12 min read

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Whether you are improving underwriting intake, claims coordination or delegated authority oversight, we would be glad to compare notes on what to bound first.

Book a consultation Explore the London Market practice

Insurance operations, workflow first.

After Blueprint Two: What Should London Market Firms Modernise Next?

Seven Workflow Bottlenecks Slowing Specialty Underwriting

Modernising Insurance Operations Without Replacing the Core

Claims Orchestration Without Replacing the Claims Platform

The Delegated Authority Control Tower, End to End

Submission Triage: What to Automate and What to Judge

FCA Operational Incident Reporting: What Insurers Should Build Now

Why Reinsurance Recoveries Become a Working-Capital Problem

System of Record versus System of Action in Insurance

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