A snapshot of outcomes our team has delivered.
With 100+ years of combined experience across GSIs and product organisations, our team has delivered measurable outcomes at scale and brings that same rigour and precision to every project we partner on.
The breadth of work behind these stories
A quick look at what is covered across the library below.
Bundled-product CPQ for a global fire, HVAC and security leader
A US$24bn global leader in fire, HVAC and security systems, with operations across more than 150 countries.
Replaced spreadsheet-driven quoting for highly bundled fire, HVAC and security offerings with a guided CPQ experience that sales teams actually wanted to use.
Error-free configuration of complex pumps and seals
A US$4.7bn global manufacturer of pumps, seals and flow-control equipment for energy, industrial and water markets.
Tamed a configuration model with thousands of valid combinations into a guided experience that engineers and sellers could trust.
Automated renewals and amendments for a North American safety leader
A US$7bn North American leader in safety and specialty services, operating across thousands of branch locations.
Took the heavy, recurring workload of contract renewals and amendments off the field, without growing the back office.
End-to-end Quote Machine across product lines for a global energy-tech major
A global oilfield services and energy technology major, with operations in more than 120 countries.
Stood up a single Quote Machine across multiple product lines, taken into the hands of more than five hundred sellers globally.
Quote-to-cash for a Remote Visual Inspection services business
The Remote Visual Inspection services arm of a global energy technology leader.
Connected configured services, quotes and orders for a specialist inspection business so engineers stopped chasing paperwork.
80% reduction in manual sales effort for a global heavy equipment leader
A global leader in construction, mining and industrial power equipment, present in more than 190 countries.
Took the manual grind out of dealer-led quoting for heavy equipment, freeing sellers to spend their time with customers.
End-to-end sales journey on CRM for a grocery data science business
The data science arm of one of the world's largest grocery retailers, monetising customer insight to global FMCG and grocery clients.
Joined up account planning, opportunity, contract and renewal in one CRM for a data science business selling subscriptions and analytics products.
Multi-language Ringi finance workflows on ServiceNow
A €27bn global leader in industrial and medical gases, operating in more than 70 countries.
Built a multi-language Ringi-style approval workflow on ServiceNow that integrated cleanly with the finance ERP for posting.
HR onboarding and offboarding via HRSD for a Singapore semiconductor leader
A US$1.5bn advanced semiconductor packaging company headquartered in Singapore, building one of the most ambitious new fabs in the region.
Built a hire-to-retire experience on HRSD that scaled with a fast-growing semiconductor workforce.
Governed document control on ServiceNow and SharePoint
A heavily funded advanced semiconductor manufacturer, with strict IP, quality and compliance requirements.
Replaced informal document control with a governed lifecycle on ServiceNow and SharePoint, without slowing engineering down.
Calibration lifecycle automation for an advanced semiconductor manufacturer
A heavily funded advanced semiconductor manufacturer, with hundreds of pieces of calibrated equipment across the fab.
Brought the full calibration lifecycle of fab equipment under one workflow, with traceable evidence at every step.
ITSM consolidation off legacy and spreadsheets for a regional media group
A leading South-East Asian media and publishing group with newsrooms, broadcast operations and digital products serving millions of readers and viewers.
Consolidated IT service management off legacy tools and spreadsheets, lifting service quality and giving leadership a single operational view.
ITSM, ITAM and ESM standardisation for a Big Four firm
One of the Big Four global professional services firms, present in more than 140 countries.
Standardised ITSM, ITAM and selected enterprise services across countries, balancing global consistency with local reality.
Full CRM and CPQ transformation for a North American EdTech SaaS leader
A North American EdTech SaaS leader serving K-12 globally, with around 5,000 employees and tens of thousands of school customers.
Re-platformed sales, CPQ and renewals so the business could scale without rebuilding revenue operations every quarter.
Enterprise ITSM platform for Singapore's national trade union confederation
Singapore's national confederation of trade unions, representing hundreds of thousands of members across the Republic.
Replaced fragmented IT support with one ServiceNow ITSM platform for a national confederation serving hundreds of thousands of members.
Multi-year IT transformation partnership with a global specialty insurance group
A leading global specialty insurance group, part of one of the world's largest insurance holdings (~US$36bn market cap), with operations across the United States, Mexico, the United Kingdom and continental Europe.
A long-running Run, Build and Transform engagement covering managed application services, digital platforms, data and infrastructure for a global specialty insurer.
ServiceNow service management for an integrated health and eldercare provider
A Singapore-based integrated health and eldercare provider, operating across hospitals, clinics, nursing homes and home care.
Stood up ServiceNow as the service management backbone for a multi-site integrated health and eldercare provider.
ITAM digitisation of paper-based approvals for a Big Four firm
One of the Big Four global professional services firms, with strict asset, software and licence governance.
Replaced paper-based asset approvals with a ServiceNow ITAM workflow that finance, IT and partners trusted.
Bring this depth to your roadmap.
The team behind these outcomes is the team you work with at Impactron. Let us walk you through the ones closest to your situation.