Practical guides written by certified ServiceNow consultants, plus the latest news from the Impactron team.
Practical guides from our ServiceNow consultants, covering CRM, CPQ and insurance modernisation.
CPQ InsightsConfigure, price, quote: how ServiceNow CPQ turns a customer requirement into a commercially valid offer, why the Logik.ai configurator matters for complex products, and how a platform approach connects quoting to orders, fulfilment, billing and renewals.
10 min read
CRM InsightsA practical guide to ServiceNow CRM licensing in 2026: compare CSM editions, user types, AI consumption, portal entitlements and the questions to ask before signing.
15 min read
Insurance InsightsLloyd's has stepped away from a single market-wide programme. Each firm now has to decide which operational problems to fix itself, in what order, and without creating avoidable risk.
11 min read
CRM InsightsAccount, Contact, Product Model, Sold Product, Install Base Item, Contract, Entitlement, Case and Work Order live once, in a shared layer under Sales CRM, CSM and FSM. What each object is, how the four layers connect, and the four mistakes that break the model.
14 min read
CPQ InsightsFor a CRO or VP of Sales running a £400M to £2B business, a CPQ migration business case has to be written in revenue language, not IT language. A five-part framework for quantifying the cost of doing nothing, tying benefits to the KPIs the board already tracks, and shaping a phased, risk-retired investment a CFO will fund at first reading.
8 min read
CRM InsightsHow ServiceNow FSM plans, schedules, dispatches and tracks field work on the Now Platform: work order management, intelligent scheduling, mobile technician tools, parts management, and native integration with ITSM, CSM and asset data.
11 min readMilestones, office openings and team stories from Impactron.
Every developer on our bench is now ServiceNow CSA certified, and most got there in a single, focused push. A look at the cohort, the coaches and what comes next.
Marking one year of Impactron with a new Jodhpur office and a 40+ strong team coming together from Hyderabad, Pune, Siliguri, Chandigarh, and Bengaluru.
A whirlwind week across 4 Indian cities, meeting 20+ colleagues, vendors and partners. Reflecting on shared dreams of creating wealth, health, and happiness.
How we assembled a world-class Snowflake development team in just 6 weeks, from hundreds of CVs to a solid pod of specialised talent.
Reflections from ServiceNow World Forum London on the dual nature of AI and how organisations can balance both perspectives.
Celebrating our new office opening in Jodhpur with a traditional pooja ceremony, honoring Shubh Labh: earning profit through ethical and meaningful means.
Discover the critical challenges impacting finance and supply chain operations and learn how modern solutions can address them.
Key takeaways from our Q1 2025 earning call, including financial performance, strategic initiatives, and market outlook.
Essential best practices and proven strategies for successful digital transformation initiatives in modern enterprises.
How Environmental, Social, and Governance factors are reshaping corporate strategy and driving business value.
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