ITAM digitisation of paper-based approvals for a Big Four firm
One of the Big Four global professional services firms, with strict asset, software and licence governance.
The challenge
Asset requests, approvals and disposals lived on paper and PDFs across countries. Spend governance and software compliance suffered. Audit was painful.
What was delivered
Designed an asset request and approval workflow on ServiceNow ITAM, mapped to local approval matrices.
Connected the workflow to the asset and software entitlement records that already existed in the platform.
Built reporting for spend, utilisation and end-of-life decisions.
Embedded the new flow in onboarding and offboarding journeys so the data stayed current.
Outcomes
Asset and software approvals moved from paper to a governed, auditable workflow.
Visibility into in-use assets and licences improved, supporting better commercial decisions.
Audit cycles became materially less painful.
Delivered by Impactron team members in prior roles at global system integrators and product companies.
Meet the people who deliver outcomes like this.
Senior practitioners. Decades of hard-won expertise. Ready to talk.
Pratiksha Mathur
ServiceNow Technical Consultant
Reeman Mathur
ServiceNow Technical Consultant
Mohit Sharma
ServiceNow Developer
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