ITSM, ITAM and ESM standardisation for a Big Four firm
One of the Big Four global professional services firms, present in more than 140 countries.
The challenge
Each member firm carried local processes, local tooling and local governance. Global IT and shared services needed consistency without flattening the operating model.
What was delivered
Co-designed a global ITSM and ITAM blueprint with central and member-firm stakeholders.
Rolled out ServiceNow waves country by country, respecting local data, language and approval needs.
Extended the platform into selected enterprise service workflows beyond IT.
Stood up a sustainable governance model so the platform kept improving after go-live.
Outcomes
Common service taxonomy across participating firms.
Asset visibility and software compliance moved from periodic audits to live management.
Operations leaders gained a shared view of service health across geographies.
Delivered by Impactron team members in prior roles at global system integrators and product companies.
Meet the people who deliver outcomes like this.
Senior practitioners. Decades of hard-won expertise. Ready to talk.
Pratiksha Mathur
ServiceNow Technical Consultant
Reeman Mathur
ServiceNow Technical Consultant
Mohit Sharma
ServiceNow Developer
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