ServiceNow service management for an integrated health and eldercare provider
A Singapore-based integrated health and eldercare provider, operating across hospitals, clinics, nursing homes and home care.
The challenge
Care delivery cannot wait for IT. Multiple sites and services depended on a patchwork of ticketing, phone trees and email queues. The operating model needed to become consistent without slowing clinicians and care staff down.
What was delivered
Designed the service catalogue around clinical and operational realities, not generic IT.
Stood up ServiceNow ITSM with role-based portals for staff across sites.
Connected major upstream systems so common requests carried context automatically.
Built a leadership view that focused on services, not tickets.
Outcomes
Consistent service experience across hospitals, clinics, nursing homes and home care.
Faster resolution on the requests that mattered most to clinical and operational staff.
Operations leaders gained a single picture of demand across the network.
Delivered by Impactron team members in prior roles at global system integrators and product companies.
Meet the people who deliver outcomes like this.
Senior practitioners. Decades of hard-won expertise. Ready to talk.
Pratiksha Mathur
ServiceNow Technical Consultant
Reeman Mathur
ServiceNow Technical Consultant
Mohit Sharma
ServiceNow Developer
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