Quote-to-cash for a Remote Visual Inspection services business
The Remote Visual Inspection services arm of a global energy technology leader.
The challenge
Inspection services were sold and delivered in a highly bespoke way. Quotes lived in documents. Order capture was disconnected from scheduling and billing. Engineers spent meaningful time chasing internal teams instead of customers.
What was delivered
Modelled the service catalogue and pricing inside CPQ, including time, equipment and consumables.
Joined CPQ to CRM and downstream order systems so a configured service became a real order automatically.
Standardised quote documents and approval thresholds.
Built reporting around win rate, margin and cycle time across regions.
Outcomes
Quote turnaround for routine inspection scopes moved from days to same-day.
Order accuracy improved because configured services flowed straight through.
Engineering and operations leaders finally got margin visibility per service line.
Delivered by Impactron team members in prior roles at global system integrators and product companies.
Meet the people who deliver outcomes like this.
Senior practitioners. Decades of hard-won expertise. Ready to talk.
Akhil Sachan
CPQ Consultant
Vinod Kumar Vattikuti
CPQ Technical Architect
Suhasini K V
CPQ Specialist
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