Governed document control on ServiceNow and SharePoint
A heavily funded advanced semiconductor manufacturer, with strict IP, quality and compliance requirements.
The challenge
Engineering documents lived in shared drives. Versions multiplied. Approvals happened over email. Quality and audit teams were carrying the cost of that informality.
What was delivered
Built a document lifecycle on ServiceNow with controlled creation, review, approval, release and retirement.
Integrated tightly with SharePoint as the document store, with versioning aligned to the workflow state.
Codified roles, segregation of duties and electronic signatures.
Provided dashboards so quality and audit could see status without chasing.
Outcomes
Document control became enforceable rather than aspirational.
Audit prep time fell because evidence was already attached to records.
Engineering accepted the new flow because it was faster than the email loop it replaced.
Delivered by Impactron team members in prior roles at global system integrators and product companies.
Meet the people who deliver outcomes like this.
Senior practitioners. Decades of hard-won expertise. Ready to talk.
Pratiksha Mathur
ServiceNow Technical Consultant
Reeman Mathur
ServiceNow Technical Consultant
Mohit Sharma
ServiceNow Developer
More outcomes in Industrial Manufacturing
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