HR onboarding and offboarding via HRSD for a Singapore semiconductor leader
A US$1.5bn advanced semiconductor packaging company headquartered in Singapore, building one of the most ambitious new fabs in the region.
The challenge
Aggressive hiring for a new fab outpaced HR's manual processes. Onboarding involved many teams, many systems and many handoffs. New joiners felt the gaps from day one.
What was delivered
Designed an end-to-end onboarding and offboarding journey on HRSD, mapped to the actual employee lifecycle.
Orchestrated tasks across HR, IT, security, facilities and finance with role-based service catalogue items.
Connected HRSD to the HRIS so people data drove the workflow rather than the other way round.
Built a self-service portal with case management for everything else HR was asked.
Outcomes
New joiners had laptops, access and inductions ready on day one, consistently.
HR partner time on coordination dropped, freeing capacity for higher-value work.
Offboarding became reliable and auditable, which mattered for an IP-sensitive business.
Delivered by Impactron team members in prior roles at global system integrators and product companies.
Meet the people who deliver outcomes like this.
Senior practitioners. Decades of hard-won expertise. Ready to talk.
Pratiksha Mathur
ServiceNow Technical Consultant
Reeman Mathur
ServiceNow Technical Consultant
Mohit Sharma
ServiceNow Developer
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